Your Health, Your , Our Priority

No, the data is strictly private and confidential, and we take this aspect of our operations very seriously. To ensure the highest level of privacy and security, all tests will be assigned an anonymous code that is unique to each client. This means that there will be no direct connection between the test results and the individual’s identity. Even the lab technician or the document runner, who handle the physical samples and documentation, have no idea about the identity of our clients or any personally identifiable information associated with the samples. This system is designed to provide peace of mind to our clients, knowing that their data and results are completely safeguarded from unauthorized access and remain confidential throughout the entire testing process.

Yes, it is indeed claimable under certain health insurance plans offered by AIA and Prudential. These plans have specific conditions under which claims can be made, and it’s essential for our clients to be aware of these details before proceeding. To ensure that you have the most accurate and relevant information, our dedicated customer service team is always available to provide assistance. They will advise you in advance about whether your particular situation is claimable under your chosen health insurance plan. This way, you can have peace of mind knowing that you are fully informed about your benefits and how to make the most out of them.

No, you only need to provide the unique ID that has been assigned to you to our friendly receptionist. This unique ID is essential for ensuring that your information is processed accurately and efficiently. When you arrive, simply present this ID to the receptionist, who will use it to verify your identity and assist you with any inquiries or services you may need. It’s a quick and easy step that helps us to streamline your experience and provide you with the best possible service.

Our laboratory has achieved ISO 15189 accreditation, which is a prestigious recognition demonstrating our commitment to maintaining high standards of quality and competency in medical laboratories. This accreditation signifies that our lab adheres to international standards for quality management systems and technical competence in medical testing. In addition to this noteworthy certification, we ensure that our facilities fully comply with the KKM Private Healthcare Facilities and Services Act 1998. This compliance guarantees that we meet all regulatory requirements set forth by the Ministry of Health, ensuring that we provide safe, effective, and high-quality healthcare services to our patients. Our adherence to these rigorous standards reflects our dedication to excellence in laboratory practices and patient care.